Mental health support has become more critical than ever. However, traditional therapy systems face challenges in terms of accessibility, availability, and social stigma. Our client recognized this need and aimed to build a 24/7 online platform that offers immediate connections between users and certified counselors. The project aimed to eliminate the barriers that prevent many individuals from seeking help, such as scheduling difficulties, the lack of privacy, and the lack of flexibility in choosing the right counselor. In this case study, we share the journey of how our solution overcame these challenges while delivering an accessible and scalable mental health platform. About the Client Our client operates in the mental health industry, focusing on offering flexible, confidential, and immediate access to psychological counseling. In Japan, mental health services are often avoided due to social stigma and the inconvenience of traditional booking systems. The client wanted to change this perception and make mental health care as accessible and easy to access as physical healthcare. The platform needed to cater to users who might be reluctant to seek help due to cultural barriers, offering them an alternative solution where they can receive confidential support in real-time, 24/7. Challenges The client faced several challenges that motivated the development of this platform: Stigma Around Mental Health: Many people in Japan are reluctant to seek psychological help due to societal stigma, making it difficult for them to access the support they need. Lack of Flexibility in Traditional Counseling Systems: Traditional therapy models often lack the flexibility for users to easily choose or switch therapists based on their needs and preferences. Limited Availability: Many individuals, especially working professionals, have limited time to attend in-person therapy sessions, making a 24/7 online solution a necessity. Accessibility and Convenience: Existing mental health platforms did not offer seamless, quick, and anonymous ways for users to access counseling services. Solutions We provided several solutions to address the challenges faced by the client, leveraging our expertise in web development and mental health services. Each solution is detailed below: 24/7 Availability for Flexible Counseling Sessions This solution addresses the challenge of limited access to mental health services by offering a platform that enables users to book counseling sessions at any time, 24/7. Traditional mental health services are often restricted by office hours, leaving people with busy schedules or urgent needs unable to receive support when they need it most. Our platform removes these constraints, providing a seamless online experience available at any time. We used PHP Laravel, Bootstrap, and AWS EC2 to create a user-friendly, scalable system. The integration of Stripe for secure online payments ensures that users can pay conveniently and safely for their sessions. Key Features: Round-the-clock availability: Users can access counseling services at any time, addressing urgent or late-night needs. On-demand scheduling: Book or reschedule sessions based on personal availability, overcoming the limitations of traditional office hours. Certified professionals: Connect with licensed counselors and psychologists for reliable, high-quality support. Seamless payment integration: Secure, easy payment via Stripe for an effortless transaction experience. Real-time session management: Seamlessly manage session durations, reschedule or cancel appointments with just a few clicks. Personalized Counselor Matching System In response to the challenge of users being unable to easily change counselors or find the right match, we developed a personalized counselor matching system. Users can now select their counselor based on expertise, specialization, and personal preferences. This system empowers users to choose the right professional for their specific mental health concerns and switch counselors if needed, ensuring a better fit for their needs. The system uses an intelligent matching algorithm based on user data and counselor profiles, ensuring the right match every time. Additionally, we implemented AWS EC2 and MySQL to support a dynamic, fast-loading platform for easy browsing. Key Features: Intelligent matching algorithm: Matches users to the best-fit counselor based on specialized needs and personal preferences. Seamless user experience: Easy-to-use interface that allows users to browse counselor profiles and select their preferred professional. Freedom to switch counselors: Users can freely change counselors to find the best match, ensuring satisfaction and comfort. Secure, Seamless Online Payment Integration To resolve the challenge of handling secure and easy payments, we integrated Stripe as a payment gateway. This enables users to pay for their sessions securely, ensuring confidentiality and convenience. It also eliminates barriers that often come with traditional payment methods, such as credit card fraud risks or complex billing systems. The use of PHP Laravel for the backend, combined with AWS EC2 for hosting, ensures that payments are processed quickly and securely, with robust protection against data breaches or unauthorized transactions. Key Features: Secure payments via Stripe: Integrated payment gateway for fast and secure transactions. Multiple payment options: Supports various payment methods, including credit cards and digital wallets, for user convenience. Real-time payment processing: Instant payment confirmation to ensure smooth transaction flow without delays. Results The platform successfully met the client's goals by delivering a flexible and accessible service for mental health support. Key results include: Increased Accessibility: Users can connect with certified professionals within 30 minutes, overcoming traditional scheduling and stigma barriers. Timely Psychological Support: The platform facilitates early intervention, addressing mental health issues like depression or anxiety before they escalate. Personalized User Experience: Users can choose or change counselors, ensuring a tailored and effective experience. Convenient 24/7 Operation: The system caters to individuals with busy schedules, providing support whenever needed. Reduction of Social Stigma: The platform promotes mental health care as a normal and accessible service, contributing to better societal awareness. Conclusion This project demonstrates how technology can be leveraged to overcome societal and logistical barriers to mental health care. By providing a flexible, user-friendly, and accessible 24/7 platform, we enabled the client to offer essential psychological services to individuals who may otherwise be hesitant to seek help. The success of this project highlights our ability to deliver impactful solutions that address both user needs and business goals. Why Choose Us? At Haposoft, we specialize in developing innovative and impactful technology solutions tailored to meet the unique needs of our clients. With a proven track record in creating scalable, secure, and user-centric platforms, we bring your ideas to life—on time, on budget, and beyond expectations. Our team of experts combines technical excellence with a deep understanding of the challenges businesses face, ensuring that every project we undertake delivers measurable results. Let us help you transform your vision into reality.

Managing dining reservations can be a difficult task for travel agencies, particularly when booking for large groups or multiple locations. Before the development of this platform, agencies had to contact restaurants individually to secure bookings. This fragmented process often led to inefficiencies and increased the risk of double bookings or missed reservations. The objective of this project was clear: create a centralized platform that would allow travel agencies to efficiently find restaurants, make reservations, and track bookings, all in one place. By streamlining this process, the platform aims to save time for travel agencies and reduce errors, ensuring smoother operations for both the agency and their clients. About the Client The client offers services in e-commerce, food and beverage, industry collaborations, PR, and international tourism, along with consulting for store operations and business growth. One of their key offerings was helping travel agencies book dining reservations at local restaurants, a process that was previously done manually. Before this project, travel agencies were forced to handle restaurant bookings manually, reaching out to multiple locations and managing communication separately. This system was not only time-consuming but also prone to mistakes, especially when coordinating group bookings across different restaurants. The client needed a more effective solution. They wanted a platform that would centralize restaurant information, allow agencies to search for available spots, and manage multiple bookings without the risk of errors. Additionally, they wanted the platform to scale with the growing number of agencies and restaurants, ensuring it would remain efficient as the business expanded. Challenges The project faced several challenges during development, including: Fragmented Reservation Process: Travel agencies were using multiple channels to make bookings, leading to inefficiencies and the potential for errors in confirming restaurant reservations. Data Integration for Restaurant Listings: Gathering and integrating accurate restaurant data (menus, availability, etc.) from multiple sources posed a challenge in providing up-to-date information to travel agencies. Real-Time Reservation Management: Ensuring that the platform could handle live, real-time updates for reservations was critical to avoid overbookings and ensure accurate availability. System Scalability: The platform needed to be scalable enough to support a growing user base, as well as the increasing number of restaurants and reservations being processed. Solutions After understanding the client's pain points, we focused on creating solutions that simplified the process and enhanced usability. We broke down each challenge into manageable tasks and carefully developed features to directly address those needs. Optimizing Booking and Reservation Management To address the challenges of managing multiple booking channels, we developed a centralized reservation system for both travel agencies and administrators. This system enables agencies to search for restaurants, check availability, and manage group bookings on a single platform. For the frontend, we used NuxtJS for its fast performance and responsive design, ensuring a smooth user experience on all devices. On the backend, Laravel was chosen for its scalability and security, providing the foundation needed to manage restaurant data, reservations, and user information efficiently. Key Features: Restaurant Search: Travel agencies can easily search for dining options based on location, cuisine, and availability. Real-Time Availability: The system displays up-to-date availability, reducing the risk of overbooking. Group Booking Management: Travel agencies can seamlessly manage bookings for groups of any size, improving the reservation process for both agencies and restaurants. Real-Time Reservation Updates to Prevent Overbooking Maintaining up-to-date availability across systems is critical to avoid overbooking and double bookings. We solved this challenge by implementing real-time data synchronization between the restaurant databases and the travel agency platform. The system was built using Laravel for backend logic and WebSockets to enable real-time updates. As soon as a reservation is made, the system syncs the data instantly across both platforms, ensuring accurate availability and reservation details are always available. Key Features: Instant Syncing: Changes in reservation status or availability are reflected across all platforms in real-time. Automatic Availability Updates: Availability is updated automatically without manual intervention, ensuring consistent data. Real-Time Alerts: Travel agencies and restaurants are notified of any changes instantly, preventing any missed or incorrect bookings. Admin Dashboard for Seamless Control Managing restaurant data and reservations can become complex as the platform grows. To address this, we developed a comprehensive admin panel where administrators can easily manage restaurant profiles, monitor reservations, and track customer data. Using Laravel and jQuery, we designed an intuitive and user-friendly dashboard that streamlines administrative tasks. The admin panel makes it easy to track key metrics, update restaurant information, and handle reservations efficiently. Key Features: Restaurant Profile Management: Admins can update restaurant details such as menus, operating hours, and photos, keeping the data fresh and accurate. Reservation Monitoring: The panel provides a real-time overview of all bookings, giving admins control over reservation flow. Customer Insights: The system tracks customer preferences, past bookings, and provides analytics, helping admins improve customer service. Handling Peak Demand with Scalable Cloud Infrastructure To ensure that the platform could handle growth and peak booking periods, we implemented a robust cloud infrastructure using Amazon Web Services (AWS). This system allows the platform to scale easily and reliably without compromising on performance. We used AWS EC2 for flexible computing capacity and AWS S3 for secure data storage, ensuring that the platform could handle large amounts of user data and restaurant information. This cloud infrastructure guarantees high availability and reliability, even during peak usage. Key Features: Cloud Hosting Flexibility: AWS EC2 is used to handle increased traffic during peak times. Horizontal scaling with EC2 may require additional configuration, making it less automatic. Data Security: All restaurant and customer data is securely stored using AWS S3, ensuring compliance and protection from data loss. High Availability: With AWS infrastructure, the system maintains high availability and minimal downtime, even during high-demand periods. Results Here’s how the solution directly benefited the client: ►Streamlined Workflow: Travel agencies no longer need to juggle between different systems. Everything is managed through one platform, saving valuable time. ►Accurate Availability: The system offers real-time updates, ensuring that agencies and restaurants avoid overbooking and errors in reservations. ►Enhanced User Experience: Both agencies and restaurants now have a seamless, user-friendly interface that’s easy to navigate, making the booking process faster and smoother. These improvements resulted in a significant reduction in manual tasks, a more efficient booking process, and an overall better experience for all users. Conclusion With a simple yet powerful solution, Haposoft helped the client overcome their challenges of restaurant booking and reservation management. With the new system, travel agencies and restaurants can now easily manage large bookings without the risk of errors or miscommunication. The platform is both user-friendly and scalable, positioning the client to grow their business confidently as demand increases. Why Choose Haposoft? Haposoft brings together a strong combination of technical expertise and industry knowledge to deliver custom software solutions. We understand our clients' needs and provide tailored solutions that are scalable, secure, and user-friendly. If you're looking to bring your B2B or B2C platform to life, Haposoft is the partner you can trust.