A home renovation company in Japan faced challenges in managing customer maintenance schedules and their information. Their existing system was inefficient, causing delays and confusion. To solve this, they partnered with Haposoft to develop a mobile and web solution. This new system aimed to simplify scheduling for customers while helping staff manage information more easily. About Client The client is a well-established company in the Japanese home renovation industry. They specialize in improving and maintaining residential properties, offering services ranging from repairs to home equipment maintenance. With a growing customer base, the company sought to enhance their service quality by making scheduling easier for customers and improving the efficiency of their internal operations. Challenges The client faced several issues with their previous system: Inefficient Customer Data Management: The existing system for managing customer information was cumbersome. Employees struggled to search and retrieve data, leading to time-consuming processes and errors. Complex Maintenance Scheduling: Coordinating maintenance appointments for home equipment required excessive manual input. This often caused delays and miscommunications between staff and customers. Need for Workflow Optimization: The company wanted a platform that would not only make scheduling more user-friendly but also streamline internal workflows, reducing manual tasks and improving efficiency. Our Solution To address the client’s specific challenges, Haposoft developed tailored solutions across both mobile and web platforms. 1. Web-Based Customer Data Management To resolve the issues with customer data management, Haposoft developed a web-based platform using Angular and CoreUI. This system offers a highly customizable and easy-to-use interface, making it simpler for employees to search, update, and manage customer information. Integration with Google Cloud Platform (GCP) allows for real-time data synchronization between the web platform and mobile app, ensuring that customer information is always up-to-date. Key Features: Efficient Data Search: Employees can quickly search for and retrieve customer details, improving workflow efficiency. Customizable Forms: The platform allows for easy form customization, supporting various customer data input needs. Real-Time Data Updates: Customer data is automatically synced across both mobile and web platforms, ensuring consistency. 2. Cross-Platform Maintenance Scheduling To simplify maintenance scheduling for customers, Haposoft built a cross-platform mobile app using Flutter 3.3 or higher. This unified application works on both iOS and Android devices, allowing users to easily book maintenance services. The integration with Firebase and Google Cloud Platform (GCP) ensures that scheduling information is stored securely and synced in real time. Key Features: User-Friendly Scheduling: Customers can schedule appointments through an intuitive calendar interface. Automated Reminders: The system sends automatic notifications to remind users of upcoming maintenance appointments. Direct Communication: Customers can connect with service experts via video or voice calls for real-time consultations. 3. Automated Workflow Optimization Haposoft implemented backend optimizations using Golang for cloud functions, enabling the system to handle multiple simultaneous processes without delays. This ensures smooth data flow and reduces manual work for employees. The combination of Firebase and Google Cloud Platform (GCP) allows for efficient coordination between the mobile and web platforms, improving overall internal workflow. Key Features: Real-Time Data Flow: Automated processes ensure data is consistently updated without manual input. Task Automation: Routine tasks, like sending appointment confirmations and reminders, are handled automatically. Improved Coordination: Staff can manage multiple appointments simultaneously with minimal effort. Results The implementation of this mobile app resulted in significant improvements for both the client’s internal processes and customer satisfaction. The new system has streamlined operations, reduced errors, and provided a better overall user experience. Key outcomes include: ► Enhanced Scheduling Efficiency: Customers can now book appointments quickly and easily, reducing missed appointments and scheduling issues. ► Improved Data Management: Real-time synchronization of customer data between the app and backend reduced manual errors and ensured data consistency. ► Faster Response Times: With optimized data access, employees can now handle customer inquiries and service requests more efficiently. ► Increased Customer Satisfaction: Automated notifications and a user-friendly interface led to more positive customer feedback and higher engagement. Conclusion Haposoft's solutions significantly improved the client's internal processes and customer experience. The web-based customer management system allowed staff to retrieve customer information more quickly, reducing manual errors. The mobile app gave customers a simple and intuitive way to schedule maintenance, leading to fewer missed appointments and increased satisfaction. Overall, the new system provided the client with a scalable platform for future expansion. About Haposoft Haposoft is a trusted partner in IT software development, providing innovative solutions to businesses across various industries. We specialize in developing customized software, mobile applications, and cloud-based systems, all designed to meet the unique needs of our clients. Our expertise lies in creating scalable, efficient, and high-performance systems that drive business growth. If you're looking for a reliable partner to help you with your digital transformation journey, contact Haposoft today. Our mobile app development services are tailored to help businesses enhance operations and improve customer experiences.